FloyBack

Terms & Conditions

Last updated: August 24, 2026

These Terms and Conditions ("Agreement") are a binding contract between you ("User", "you") and Bitsmart Global LLC, a Florida limited liability company that operates Floffy ("Floffy", "we", "us"). By creating an account or using the Floffy platform (the "Service"), you agree to be bound by this Agreement, including the Session Conduct Standards in Section 4. If you do not agree, you must not use the Service.

1. Eligibility & Age

You must be at least 18 years of age to use the Service. By registering, you represent and warrant that you are 18 or older and that all registration information you provide is accurate and truthful. We reserve the right to verify your identity and age at any time, and to refuse, suspend, or terminate any account that we cannot reasonably verify. The Service is strictly for adults; we do not knowingly permit any minor to use the Service for any purpose. The Service is currently available only to users located in the United States. We may expand or restrict availability by geography at our discretion.

2. Nature of the Service

Floffy is a marketplace that connects clients ("Clients") with professional companions ("Cuddlers") for strictly platonic, non-sexual companionship and comfort-based touch. Because these services are non-sexual by definition, they are not, and are not intended to be, a sexual, escorting, or prostitution service of any kind. The Service is a venue only: Cuddlers are independent operators who set their own rates and control how they provide their services, and are not employees, partners, or agents of Floffy.

3. Zero Tolerance — No Commercial Sex or Human Trafficking

Floffy maintains a zero-tolerance policy toward commercial sexual activity and human trafficking. You may not use the Service to advertise, solicit, arrange, promote, facilitate, or engage in any sexual service, commercial sex act, prostitution, or escorting, whether on or off the platform. We actively monitor for, investigate, and remove suspected violations; we report suspected child sexual exploitation to the National Center for Missing & Exploited Children (NCMEC), and suspected human trafficking to law enforcement; and we cooperate with lawful investigations. Nothing in the Service — including any fee, feature, or introduction — is intended to promote or facilitate prostitution or any commercial sex act. This zero-tolerance policy reflects, among other things, our obligations under the Allow States and Victims to Fight Online Sex Trafficking Act (FOSTA-SESTA) and other applicable U.S. law.

4. Session Conduct Standards

Every session must remain strictly non-sexual. By participating, both Clients and Cuddlers agree to uphold the following standards at all times:

  • Both parties remain fully clothed for the entire session. Minimum attire is a top and shorts or pants suitable to be worn in public; undergarments alone are not sufficient.
  • No contact with the breasts, genitals, or any area covered by undergarments, and no intentional sexual arousal or stimulation of any kind.
  • No kissing, and no exchange of saliva or any other bodily fluid.
  • Both parties must be sober and free of mind-altering substances, and therefore fully able to give and withdraw consent.
  • Consent is ongoing. Either party may pause, change, or end a session at any time, for any reason, without penalty.
  • Respectful personal hygiene is expected of both parties.
  • Neither party should attend a session while experiencing symptoms of a contagious illness (such as fever, persistent cough, or other flu-like symptoms), or within a reasonable period after a positive test for a contagious illness. Sessions should be rescheduled if either party is feeling unwell.
  • No photographing or recording of a session, in whole or in part, without the express consent of the other party.
  • Respect the other party's confidentiality; do not disclose their identity or personal information.
  • Clients are responsible for ensuring they are physically and medically fit to participate, and for declining or ending a session if participation is not advisable for them.

Depending on the nature and severity of a breach of these standards, Floffy may take enforcement action ranging from a warning to immediate session termination and permanent removal from the platform, at Floffy's discretion.

Profile Photos

Profile photos must be of you, taken recently, and appropriate for a professional, non-sexual context. Photos may not be nude, shirtless (for Cuddlers' primary photo), sexually suggestive, or focused on the chest, buttocks, or other body areas in a way that implies a sexual context. Your primary photo should clearly show your face. Floffy may remove any photo that violates these guidelines and may suspend accounts for repeated violations.

5. User Conduct

You agree that you will not:

  • Use the Service for any unlawful, harassing, abusive, or fraudulent purpose;
  • Solicit, offer, or arrange any sexual service or other prohibited service, whether on or off the platform;
  • Falsify, conceal, or manipulate booking or session records, or attempt to circumvent your subscription, its booking limits, or other platform controls;
  • Share another user's private information without consent;
  • Impersonate any person or misrepresent your identity, age, or affiliation;
  • Harass, threaten, intimidate, or endanger any other user.

6. Safety Features & Assumption of Risk

We provide optional tools intended to support user safety, subject to the limitations described below. Sessions may include optional safety features such as check-in timers and safety-contact escalation (automated email and phone-call alerts to a contact you designate, who must first confirm their consent — see our Safety Alert Terms). You are responsible for exercising reasonable judgment, meeting in safe environments, and reporting any concerning behavior. Floffy does not conduct in-person supervision and is not responsible for the conduct of users during sessions.

These safety features are provided as a free, best-effort courtesy — not as an emergency, security, medical, or life-safety service, and not as a product or service that you pay for. Floffy is not an emergency-response provider, and our safety features are not a substitute for calling 911 or your local emergency services. We do not guarantee that any alert, call, or email will be sent, delivered, received, or acted upon. Delivery depends on factors outside our control — including mobile carriers, third-party providers, network and internet availability, device settings, and the accuracy of the contact information you provide — and the feature may be delayed, interrupted, or unavailable at any time. Any subscription or other fee Floffy charges is solely for access to the marketplace and is not payment for emergency, safety, or monitoring services. To the fullest extent permitted by law, Floffy disclaims all liability arising from the use of, or any failure or delay of, these safety features.

Assumption of risk. Meeting and interacting with other people in person carries inherent risks. You understand and agree that you participate in sessions and any in-person meeting at your own risk; that you are solely responsible for evaluating the people you choose to meet and the environments in which you meet them; and that you should exercise independent due diligence and reasonable judgment before and during any meeting. Floffy does not and cannot guarantee the character, conduct, safety, or suitability of any user.

7. Verification

Identity verification is optional and available to all Users, whether Client or Cuddler. A "Verified" badge indicates that Floffy has reviewed certain identity documents but is not a guarantee of any user's character, conduct, or suitability. You remain solely responsible for your interactions with other users.

8. Subscriptions & Payments

Clients pay Cuddlers directly for sessions at the rates each Cuddler sets; Floffy does not process, hold, or escrow session payments, and Cuddlers keep 100% of what clients pay them. Cuddlers access the marketplace through a monthly subscription: a recurring plan that entitles a Cuddler to accept up to a set number of confirmed bookings each billing period, billed through our payment processor. This booking allowance resets each billing period and unused capacity does not roll over to the next period. A booking counts toward this allowance once the Cuddler accepts it; if the client cancels, the booking no longer counts and the slot returns to the Cuddler's allowance, whereas cancellations by the Cuddler, cancellations by mutual agreement, rescheduled bookings, and client no-shows remain counted for that period. New Cuddlers receive a free trial; after it ends, an active subscription is required to accept bookings. If a subscription lapses or is otherwise inactive, the Cuddler's profile remains visible and clients may still contact them, but an active subscription is required to read new messages and to accept bookings. Subscriptions renew automatically until cancelled. You may change or cancel your plan at any time from your subscription settings; for subscriptions purchased through the Apple App Store, you manage or cancel them through your Apple account settings, in accordance with Apple's terms. Cancellation takes effect at the end of the current billing period, and amounts already paid are non-refundable except where required by law. The subscription fee is solely a fee for access to the marketplace and is not payment for any session, safety, monitoring, or emergency service.

9. Content, Communications, Reporting & Notifications

You retain ownership of content you submit but grant Floffy a license to host and display it as necessary to operate the Service. Messages may be automatically screened for prohibited content (including contact information shared before a booking is confirmed and indications of prohibited solicitation) and may be reviewed by moderators when flagged.

We encourage you to report conduct that violates this Agreement using the in-app reporting or "Contact Support" tools. We may screen, review, investigate, remove content, and suspend or ban users, and we maintain records of reported violations and enforcement actions.

By using the Service you may receive transactional and service communications — such as new messages, booking updates, and safety alerts — by email and, where you enable it, by push notification on your device. You can manage or turn off these notifications at any time in your notification settings, although certain essential account, security, or safety messages may still be sent.

10. Account Suspension, Deletion & Termination

You may request deletion of your account at any time from your profile settings. When you do, your account enters a 30-day grace period: it is deactivated and hidden from other users, but your data is not yet erased. If you sign back in within those 30 days, your account and all associated data are automatically restored. After the 30-day period elapses, your account and associated data — including profile, bookings, and messages — are permanently deleted and cannot be recovered, except for limited information we are required or permitted to retain: records we must keep to comply with law or legal process (including child-safety reports and any related preservation obligations); a minimal record needed to enforce this Agreement and to prevent a removed user from re-registering; and information reasonably necessary to detect and prevent fraud, abuse, or security incidents. Any such retained information is limited to these purposes and is deleted when it is no longer needed for them.

We may also suspend or terminate your account at any time, with or without notice, for any violation of this Agreement or for conduct we deem harmful to other users or the Service.

11. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Floffy and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your conduct during any session or in-person meeting; (c) your violation of this Agreement or of any law or the rights of another; or (d) any content you submit.

12. Disclaimers & Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by law, Floffy disclaims all liability for any damages arising from your use of the Service or your interactions with other users, and Floffy does not employ, endorse, or guarantee any user. Nothing in this Agreement excludes any liability that cannot be excluded under applicable law.

Limitation of liability. To the fullest extent permitted by law, Floffy will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to the Service or this Agreement. Floffy's total aggregate liability for all claims arising out of or relating to the Service or this Agreement will not exceed the greater of (a) one hundred U.S. dollars (US$100) or (b) the total amount you paid Floffy in the twelve (12) months immediately preceding the event giving rise to the claim. These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose; some jurisdictions do not allow certain of these limitations, so to that extent they may not apply to you.

13. Dispute Resolution; Governing Law; Arbitration & Class-Action Waiver

Informal resolution first. Most concerns can be resolved quickly. Before starting arbitration, you agree to first contact us at hello@floffy.app with a written description of the dispute and the relief you seek, and to give us 60 days to resolve it in good faith. This step is a precondition to commencing arbitration.

Governing law. This Agreement and any dispute arising out of or relating to it or the Service are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions below.

Binding individual arbitration. To the fullest extent permitted by applicable law, any dispute that is not resolved informally shall be resolved by binding individual arbitration, and not in court, except that either party may bring an individual claim in small-claims court. Arbitration is administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, and is seated in Miami-Dade County, Florida; for modest claims it may, at your election, be conducted by phone, videoconference, or on documents only. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

Jury-trial and class-action waiver. You and Floffy each waive the right to a jury trial and the right to participate in any class, collective, consolidated, or representative action. Claims must be brought in each party's individual capacity, and the arbitrator may not consolidate or preside over claims of more than one person. Notwithstanding the severability provision below, if the class-action waiver in this paragraph is found unenforceable as to any claim, that claim shall be resolved in court rather than in arbitration and the arbitration provisions of this Section shall not apply to it; the remainder of this Section stays in effect.

30-day right to opt out. You may opt out of the arbitration and waiver provisions above by emailing hello@floffy.app within 30 days of first accepting this Agreement, stating your name, account email, and intent to opt out. Opting out does not affect any other part of this Agreement.

Court proceedings; venue. For any dispute not subject to arbitration (including a request for injunctive relief), you and Floffy consent to the exclusive jurisdiction and venue of the state courts located in Miami-Dade County, Florida and the U.S. District Court for the Southern District of Florida, and waive any objection to that venue. If any part of this Section is unenforceable, it shall be severed and the remainder shall continue in effect.

14. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes the personal information we collect and how we use, share, retain, and protect it, together with your privacy rights and choices. The Privacy Policy is incorporated into this Agreement by reference.

15. Changes to this Agreement

We may update this Agreement from time to time. For material changes, we will provide notice through the Service or by email before they take effect and will update the "Last updated" date at the top of this Agreement. Your continued use of the Service after a change becomes effective constitutes acceptance of the revised Agreement; if you do not agree, you must stop using the Service. Changes do not apply to any dispute of which we had notice before the change took effect.

16. General

Entire agreement. This Agreement, together with any policies it references, is the entire agreement between you and Floffy regarding the Service and supersedes any prior agreements or understandings on that subject.

Severability. If any provision of this Agreement is held invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Survival. Provisions that by their nature should survive termination — including Sections 6 (Safety Features & Assumption of Risk), 11 (Indemnification), 12 (Disclaimers & Limitation of Liability), and 13 (Dispute Resolution) — survive any termination or expiration of this Agreement.

Assignment. You may not assign or transfer this Agreement without our prior written consent. We may assign this Agreement, in whole or in part, in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law. This Agreement binds and benefits the parties and their permitted successors and assigns.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

17. Contact

Questions about this Agreement may be directed to our support team through the in-app "Contact Support" option or at hello@floffy.app.

By checking the agreement box and creating an account, you acknowledge that you have read, understood, and agree to be bound by this Agreement, including the Session Conduct Standards in Section 4.